Sri Lanka Terrorist Attack – Easter Bombings 21 April 2019

21/04/2019

Our thoughts go out to all those affected by the terrorist event that has occurred in Sri Lanka.

If you are in Sri Lanka and need emergency assistance call us on +61 2 8883 7078 or e-mail on hollardassist@ausassistance.com.au

DFAT are advising travellers to avoid all affected areas and follow local instructions. Please stay up to date with the advice issued by DFAT at https://smartraveller.gov.au/Countries/asia/south/Pages/sri_lanka.aspx

Media are advising that many people have been killed and injured in the Easter Bombing terrorist attack.

Policy Coverage

The below information was issued on Tuesday 23 April 2019 and applies to your Real Travel Insurance, underwritten by Hollard.

This event constitutes an act of Terrorism under our travel insurance policies and is considered to be an event known in the mass media as at 1:15pm AEDT 21 April 2019.

How does this affect me?

For policies issued prior to 1:15pm AEDT 21 April 2019

You are covered for the following policy benefits (subject to the policy terms and conditions, limits, Benefit exclusions and General Exclusions):

• Section 1: Overseas emergency medical assistance (all policy types)

• Section 2: Overseas emergency medical and Hospital expenses (all policy types)

There is no cover for claims that arise due to an act of Terrorism under: • Section 3: Cancellation fees and lost deposits,

• Section 13: Travel delay expenses

• Section 14: Special Events

For policies issued after 1:15pm AEDT 21 April 2019

There is no cover under any policy type for any claims arising from this event. You are covered for other claims that are not related to this event.

Making a claim

If you don’t need emergency assistance, you can make a claim when you get back home. Contact us on +61 2 8883 7081.

Remember:

• Take reasonable steps to minimise your claim. Contact your airline or Travel provider for assistance if you need to rearrange your travel plans.

• Keep your receipts and any other supporting documentation e.g. travel provider cancellation letters. If you are claiming for additional meal, accommodation, and travel costs, please ensure you retain copies of all of your expense receipts.

TIPS:

• If you are making a claim make sure you keep a copy of all your receipts.

• If your travel was cancelled or delayed by a transport provider, you may be able to claim some of your meal and accommodation costs through them. Please check the terms and conditions of your transport provider’s ticket, and keep a copy of all their communication with you.

• The Real Travel Insurance PDS gives you all the information you need to make a travel claim. You can find a copy of the PDS at https://www.realinsurance.com.au/RealInsurance-Mk2/media/documents/pds/travel/real-insurance-travel-pds.pdf

General Advice

For details about what your policy covers, please refer to your Product Disclosure Statement. Limits, conditions and exclusions may apply under your policy.

We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances.

Luzon, The Philippines Earthquake 22 April 2019

22/04/2019

This advice applies to Customers who are affected by the 6.1 magnitude earthquake which occurred on Luzon, Philippines at 5:11pm local time on 22/04/2019 (7:11pm AEST)

If you are in The Philippines and need emergency assistance call us on +61 2 8883 7078 or e-mail on hollardassist@ausassistance.com.au

Media reports are advising that 8 people have died, and 20 people have been injured in the earthquake following the collapse of a commercial building.

The earthquake has caused disruption to air, rail and road transport and caused damage to buildings and infrastructure.

DFAT have not issued a warning at this time. Please stay up to date with the advice issued by DFAT at https://smartraveller.gov.au/Countries/asia/south-east/Pages/philippines.aspx

Policy Coverage

The below information was issued on 23 April 2019 and applies to your Real Travel Insurance policy, underwritten by Hollard.

This event constitutes a natural disaster event under our travel insurance policies and is considered to be an event or potential event known in the mass media as at 07:11pm AEST 22 April 2019.

For policies issued prior to 07:11pm 22 April 2019

You are covered for the following policy benefits (subject to the level of cover you purchased, the policy terms and conditions, limits, Benefit exclusions and General Exclusions):

• Section 1: Overseas emergency medical assistance (all policy types)

• Section 2: Overseas emergency medical and Hospital expenses (all policy types)

• Section 3: Cancellation fees and lost deposits

• Section 4: Additional expenses (Comprehensive and Annual Multi-Trip policies only)

There is no cover for Section 3: Cancellation fees and lost deposits or Section 4: Additional expenses unless your travel has been directly affected by the earthquake.

For policies issued after 07:11pm 22 April 2019

There is no cover under any policy type for any claims arising from this event. You are covered for other claims that are not related to this event.

Making a claim

If you don’t need emergency assistance, you can make a claim when you get back home. Contact us on +61 2 8883 7081.

Remember:

• Take reasonable steps to minimise your claim. Contact your airline or Travel provider for assistance if you need to rearrange your travel plans.

• Keep your receipts and any other supporting documentation e.g. travel provider cancellation letters. If you are claiming for additional meal, accommodation, and travel costs, please ensure you retain copies of all of your expense receipts.

TIPS:

• If you are claiming additional expenses, make sure you keep a copy of all your receipts.

• If your travel was cancelled or delayed by a transport provider, you may be able to claim some of your meal and accommodation costs through them. Please check the terms and conditions of your transport provider’s ticket, and keep a copy of all their communication with you.

• The Real Travel Insurance PDS gives you all the information you need to make a travel claim. You can find a copy of the PDS at https://www.realinsurance.com.au/RealInsurance-Mk2/media/documents/pds/travel/real-insurance-travel-pds.pdf

General Advice

For details about what your policy covers, please refer to your Product Disclosure Statement. Limits, conditions and exclusions may apply under your policy.

We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances.

Volcanic Activity Anak Krakatau, Indonesia

Updated on 28/12/2018

We have been closely monitoring the progress of the volcanic activity of Anak Krakatau in Indonesia. On 23 December 2018, Anak Krakatau erupted, causing an underwater landslide and tsunami. Since then, volcanic activity has increased, and an ash cloud was reported to disrupt flights from 5:00pm AEDT on 27/12/18.

Flights are currently being rerouted to avoid the area around Anak Krakatau. Please view your flight provider’s website for their updates.

If you are in Indonesia and need emergency assistance call us on +61288837078 or e-mail on hollardassist@ausassistance.com.au

DFAT have not issued a warning at this time but please stay up to date at this time. Please stay up to date with the advice issued by DFAT at http://www.smartraveller.gov.au/

Policy Coverage

The below information was issued on 28 December 2018 and applies to your Real Travel Insurance policy, underwritten by Hollard.

This event constitutes a natural disaster event under our travel insurance policies and is considered to be an event or potential event known in the mass media as at 5:00pm AEDT 27 December 2018.

For policies issued prior to 5:00pm AEDT 27 December 2018

You are covered for the following policy benefits (subject to the policy terms and conditions, limits, Benefit exclusions and General Exclusions):

• Section 1: Overseas emergency medical assistance (all policy types)

• Section 2: Overseas emergency medical and Hospital expenses (all policy types)

• Section 4: Additional expenses (Comprehensive and Annual Multi-Trip policies only)

Note that there is no cover for trip cancellation under any policy type.

For policies issued after 5:00pm AEDT 27 December 2018

There is no cover under any policy type for any claims arising from this event. You are covered for other claims that are not related to this event.

Making a claim

TIPS:

• If you are claiming additional expenses, make sure you keep a copy of all your receipts.

• If your travel was cancelled or delayed by a transport provider, you may be able to claim some of your meal and accommodation costs through them. Please check the terms and conditions of your transport provider’s ticket, and keep a copy of all their communication with you.

• The Real Travel Insurance PDS gives you all the information you need to make a travel claim. You can find a copy of the PDS at https://www.realinsurance.com.au/RealInsurance-Mk2/media/documents/pds/travel/real-insurance-travel-pds.pdf

If you don’t need emergency assistance, you can make a claim when you get back home. Contact us on +61 2 8883 7081.

Remember:

• Take reasonable steps to minimise your claim. Contact your airline or Travel provider for assistance if you need to rearrange your travel plans.

• Keep your receipts and any other supporting documentation e.g. travel provider cancellation letters. If you are claiming for additional meal, accommodation, and travel costs, please ensure you retain copies of all of your expense receipts.

General Advice

For details about what your policy covers, please refer to your Product Disclosure Statement. Limits, conditions and exclusions may apply under your policy.

We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances.

Ongoing

Volcanic Activity Mt Agung, Indonesia

29 June 2018

On Tuesday 28 June 2018 Mt Agung began to emit a plume of volcanic ask reaching up to two kilometres.

Flights departing and arriving into Bali have been cancelled as Denpasar International Airport has been closed.

We are closely monitoring the progress of the volcanic activity of Mt Agung in Bali. The National Disaster Mitigation Agency have not updated the alert status at this time. Further event advices will be available as this information changes.

Flights have been cancelled and delayed by many airlines. Disruptions to flights are expected over the coming days. Please review your airline’s flight status and travel alert pages for more information.

Please stay up to date with the advice issued by DFAT at http://www.smartraveller.gov.au/

Policy Coverage

The below information was issued on 29 June 2018 and applies to your Real Travel Insurance policy, underwritten by Hollard.

This event constitutes a natural disaster event under our travel insurance policies and is considered to be an event or potential event known in the mass media as at 4:00pm AEDT 20 September 2017.

For policies issued prior to 4:00pm AEDT 20 September 2017

You are covered for the following policy benefits (subject to the policy terms and conditions, limits, Benefit exclusions and General Exclusions):

• Section 1: Overseas emergency medical assistance (all policy types)

• Section 2: Overseas emergency medical and Hospital expenses (all policy types)

• Section 4: Additional expenses (Comprehensive and Annual Multi-Trip policies only)

Note that there is no cover for trip cancellation under any policy type.

For policies issued after 4:00pm AEDT 20 September 2017

There is no cover under any policy type for any claims arising from this event. You are covered for other claims that are not related to this event.

Making a claim

TIPS:

• whether your policy was issued If you are claiming additional expenses, make sure you keep a copy of all your receipts.

• If your travel was cancelled or delayed by a transport provider, you may be able to claim some of your meal and accommodation costs through them. Please check the terms and conditions of your transport provider’s ticket, and keep a copy of all their communication with you.

• The Real Travel Insurance PDS gives you all the information you need to make a travel claim. You can find a copy of the PDS at https://www.realinsurance.com.au/product-disclosure-statement/

If you don’t need emergency assistance, you can make a claim when you get back home. Contact us on 13 19 48.

Remember:

• Take reasonable steps to minimise your claim. Contact your airline or Travel provider for assistance if you need to rearrange your travel plans.

• Keep your receipts and any other supporting documentation e.g. travel provider cancellation letters. If you are claiming for additional meal, accommodation, and travel costs, please ensure you retain copies of all of your expense receipts.

General Advice

For details about what your policy covers, please refer to your Product Disclosure Statement. Limits, conditions and exclusions may apply under your policy.

We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances.

Volcanic Activity and Ash Cloud Mt Agung, Bali

27/11/2017 – Update to original Event Advice issued 21 September 2017 and subsequent update on 22 November 2017.

At 8:30pm AEDT (5:30pm local time) on Saturday 25 November 2017, Mt Agung in Bali, Indonesia, began a magmatic eruption resulting in a 3000m ash cloud. Flights departing and arriving at Lombok’s Bandar Udara International Airport and Denpasar’s Ngurah Rai International Airport have been delayed, diverted, and cancelled.

We are closely monitoring the progress of the volcanic activity of Mt Agung in Bali. The National Disaster Mitigation Agency advises the volcano’s alert status remains at the second-highest level. Further event advices will be available as this information changes.

Flights have been cancelled and delayed by Air Asia, Virgin Australia, QANTAS, Jetstar, and KLM. Local Indonesian and other airlines have also been affected. Disruptions to flights are expected over the coming days. Please review your airline’s flight status and travel alert pages for more information.

DFAT have issued releases on Sunday 26 November 2017 at 5:28am AEDT and 4:27pm AEDT regarding the ash cloud. There has been no change in the advice level for Indonesia and Bali, and DFAT continue to advise Australians to exercise a high degree of caution in Indonesia. Please stay up to date with the advice issued by DFAT at http://www.smartraveller.gov.au/.

If you are in Bali and need emergency assistance call us on +61 2 8883 7078.

Policy Coverage

The below information was issued on 22 November 2017 and applies to your Real Insurance Travel Insurance policy underwritten by Hollard.

For policies issued prior to 4:00pm AEDT 20 September 2017 there is provision for cover as set out below under 'How does this affect me?'

For policies issued after 4:00pm AEDT 20 September 2017 there is no cover for any claims arising from this event.

How does this affect me?

You are covered for the following policy benefits (subject to the policy terms and conditions, limits, Benefit exclusions and General Exclusions):

• Section 1: Overseas emergency medical assistance (all policy types)

• Section 2: Overseas emergency medical and Hospital expenses (all policy types)

• Section 4: Additional expenses (Comprehensive and Annual Multi-Trip policies only)

Note that there is no cover for trip cancellation under any policy type.

For policies issued after 2:00pm AEDT 22 November 2017

There is no cover under any policy type for any claims arising from this event. You are covered for other claims that are not related to this event.

Making a claim

If you don’t need emergency assistance, you can make a claim when you get back home. Contact us on 02 8883 7081 or email realtravelclaims@hollard.com.au.

TIPS

• whether your policy was issued If you are claiming additional expenses, make sure you keep a copy of all your receipts.

• If your travel was cancelled or delayed by a transport provider, you may be able to claim some of your meal and accommodation costs through them. Please check the terms and conditions of your transport provider’s ticket, and keep a copy of all their communication with you.

• Real Insurance PDS gives you all the information you need to make a travel claim. You can find a copy of the PDS at https://www.realinsurance.com.au/product-disclosure-statement/

Remember: • Take reasonable steps to minimise your claim. Contact your airline or Travel provider for assistance if you need to rearrange your travel plans.

• Keep your receipts and any other supporting documentation e.g. travel provider cancellation letters. If you are claiming for additional meal, accommodation, and travel costs, please ensure you retain copies of all of your expense receipts.

General Advice

For details about what your policy covers, please refer to your Product Disclosure Statement. Limits, conditions and exclusions may apply under your policy.

We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances.