Volcanic Activity Mt Agung, Indonesia

29 June 2018

On Tuesday 28 June 2018 Mt Agung began to emit a plume of volcanic ash reaching up to two kilometres.

Flights departing and arriving into Bali have been cancelled as Denpasar International Airport has been closed.

We are closely monitoring the progress of the volcanic activity of Mt Agung in Bali. The National Disaster Mitigation Agency have not updated the alert status at this time. Further event advices will be available as this information changes.

Flights have been cancelled and delayed by many airlines. Disruptions to flights are expected over the coming days. Please review your airline’s flight status and travel alert pages for more information. Please stay up to date with the advice issued by DFAT at http://www.smartraveller.gov.au/

Policy Coverage

The below information was issued on 29 June 2018 and applies to your Real Travel Insurance policy, underwritten by Hollard.

This event constitutes a natural disaster event under our travel insurance policies and is considered to be an event or potential event known in the mass media as at 4:00pm AEDT 20 September 2017.

For policies issued prior to 4:00pm AEDT 20 September 2017

You are covered for the following policy benefits (subject to the policy terms and conditions, limits, Benefit exclusions and General Exclusions):

• Section 1: Overseas emergency medical assistance (all policy types)

• Section 2: Overseas emergency medical and Hospital expenses (all policy types)

• Section 4: Additional expenses (Comprehensive and Annual Multi-Trip policies only)

Note that there is no cover for trip cancellation under any policy type.

For policies issued after 4:00pm AEDT 20 September 2017

There is no cover under any policy type for any claims arising from this event. You are covered for other claims that are not related to this event.

Making a claim


• whether your policy was issued If you are claiming additional expenses, make sure you keep a copy of all your receipts.

• If your travel was cancelled or delayed by a transport provider, you may be able to claim some of your meal and accommodation costs through them. Please check the terms and conditions of your transport provider’s ticket, and keep a copy of all their communication with you.

• The Real Travel Insurance PDS gives you all the information you need to make a travel claim. You can find a copy of the PDS at https://www.realinsurance.com.au/product-disclosure-statement/ If you don’t need emergency assistance, you can make a claim when you get back home. Contact us on 13 19 48.


• Take reasonable steps to minimise your claim. Contact your airline or Travel provider for assistance if you need to rearrange your travel plans.

• Keep your receipts and any other supporting documentation e.g. travel provider cancellation letters. If you are claiming for additional meal, accommodation, and travel costs, please ensure you retain copies of all of your expense receipts.

General Advice

For details about what your policy covers, please refer to your Product Disclosure Statement. Limits, conditions and exclusions may apply under your policy. We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances.